Shipping Rates and Policies
All orders ship within 10 business days, depending upon availability and weather conditions. Most orders ship within 5 days or less.
Live plants and supplies are shipped via US Mail on Monday, Tuesday or Wednesday to guarantee arrival by Saturday.
We offer two methods of shipping:
Standard: US Mail 2-3 Day Priority Service ($10.95)
Express: US Mail Next Day Service ($30)
Your credit card will not be charged until your order ships. We will send you an email confirmation when your order ships.
Additional shipping charges may apply to certain over-sized items. These additional charges are noted in the product description.
Unfortunately, we cannot ship to Alaska, Hawaii or non-USA addresses at this time.
We do our best to have all plants on hand at all times, but weather conditions and seasonal availability may limit some selections. Substitutions will be made if a similar plant or product is available. If there are no obvious substitutions, we will contact you about a replacement or refund.
We pack and ship our live pond plants with care: Water lilies and lotus are shipped bare root, with seasonal growth, in individual plastic bags. Water lilies and lotus often ship with multiple leaves and flower buds.
Marginal and bog plants are shipped bare root, with seasonal growth, unless otherwise noted.
Submerged plants are bunched using rubber bands, and shipped in plastic bags.